Refund & Payment Policy

A transparent explanation of how payment failures, duplicate transactions, amenity cancellations, and platform subscription refunds are handled on NexSociety.

Effective Date: October 15, 2025

5–7 Business Days

Gateway auto-reversals

Ledger Credits

For booking cancellations

60-Day Window

Dispute filing deadline

support@identiq.in

Payment dispute email

NexSociety operates on a B2B2C model: IdentiQ Technologies Pvt. Ltd. provides the digital infrastructure, while your Cooperative Housing Society's Managing Committee acts as the Merchant of Record — the entity that receives and controls all maintenance fee collections deposited through the platform.

This creates a critical distinction:

❌ What IdentiQ CANNOT do

• Initiate cash refunds to your bank account from society funds
• Override the society committee's billing decisions
• Reverse charges applied under the committee's bylaw resolutions
• Adjudicate disputes about maintenance charge amounts

✅ What IdentiQ CAN do

• Initiate gateway reversals for failed/duplicate transactions
• Facilitate ledger credit postings for cancelled bookings
• Provide transaction records for dispute documentation
• Mediate communication between residents and committees

For any refund related to maintenance bill amounts, late fee disputes, or billing adjustments, you must contact your Society Treasurer or Committee Admin directly. The treasurer has the authority to issue ledger credits, waive penalties, or arrange refund payments from the society's accounts.